A Business Service Level Management (BSLM) engagement is comprised of a complete BSM and BSLM solution. The BSLM packaged solution provides the customer with a Production ready implementation of Formula supporting the following functionality:

• Integration and consolidated monitoring of customer network, systems, & applications management
• Integration of key business metric data
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• Create SLAs based upon integrated IT and business services
• Monitor and measure service compliance in real-time
• Isolate potential problems before they occur

A BSLM engagement is comprised of the following deliverables:

• Project Management and Planning
• Business Service Management (BSM) & Service Level Management (SLM) Workshop
• Installation and Configuration of the Managed Objects BSM and BSLM components
• Integration of tools and data sources with the Managed Objects environment(s)
• Base BSM and SLM Configuration, including Relationship Mapping of BSVs with OLAs, KPIs and Calendars
• SLM Visualization
• Reporting of SLA / OLA Service Models via Portals / Dashboards
• Production Readiness
• Training, Documentation and Knowledge Transfer i.e. “Best Practices”

A typical BSLM solution can be deployed in 100 - 120 days, dependent upon availability of hardware, software and personnel.