The Managed Objects Service Catalog solution is an enabler to the BSM modeling of technology components into consumable services by the business organization. The required intelligence is subsequently built into the solution offering real-time, proactive and predictive service level monitoring and communication of the Service Catalog upon approval into the MO Service Model.

The Service Catalog Templates are part of the Managed Objects Solution and Methodology suite. These templates are based upon industry best practices in defining a Service Catalog and supporting Service Level Agreements aiding Managed Objects customers to accelerate the deployment of their Service Management strategies. The Service Catalog Templates and Solution are designed for use as either a stand alone Service Order Entry Request system, a Service Monitoring system or as an adjunct to a Service management and/or Configuration Management Database (CMDB) project & includes the following deliverables:

A Service Catalog engagement is comprised of the following deliverables:

• Service Catalog Workshop
• Service Catalog Templates -
• • Vertical (e.g., Financial, Manufacturing, HR, etc.)
  • Horizontal (e.g., IT Infrastructure, Data Center Operations, Service Desk, etc.)
  • Current Catalog (e.g., Pre-built hierarchy, Pre-defined Service Offerings, etc.)
  • Request Mgmt (e.g., Pre-built workflow integration to lifecycle provisioning of the svc)
• Portal Templates
• Reports
• Project Management and Planning
• Production Readiness
• Training, Documentation and Knowledge Transfer

A typical Service Catalog solution can be deployed in a 10 – 15 day timeframe, dependent upon availability of hardware, software and personnel. Managed Objects will work with each customer to develop a project design document and project work plan with timelines and milestones outlining project deliverables and required resources for successful execution.