If you're one of the IT organizations to have adopted HPs ServiceCenter™ product then you already understand the potential of a CMDB (Configuration Management Database).

HP's ServiceCenter CMDB provides a valuable source for basic CI and relationship information; however, as companies grow and mature their HP ServiceCenter CMDB projects, IT users are finding new ways of using CMDB data to help them become more effective in doing their jobs. Today, both service support and service delivery teams recognize the potential of ServiceCenter, but are looking for faster and easier ways to integrate multi-vendor data sources into the CMDB to get a more complete end-to-end view of the IT infrastructure. Just as importantly, CMDB users want more sophisticated analytics, like real-time root-cause and impact analysis, to help them better control IT changes and more quickly resolve IT problems when they arise.

Enter Managed Objects Expert for ServiceCenter™ solution, which meets the changing needs of service support and service delivery teams by giving them the ability to easily tap into rich data sources that may be beyond the reach of their current CMDB. In addition, Managed Objects combines pervasive integration with automated reconciliation, powerful built-in analytics, and easy to use role-based dashboards to give service support and service delivery teams new insights into IT service quality.

With Managed Objects' Expert for ServiceCenter™ solution, companies can extend and enhance their existing CMDB investment and demonstrably increase the efficiency and effectiveness of IT operations for both service support and service delivery. What's more, Managed Objects' Expert solution can also enhance existing home-grown CMDB projects as well.

Managed Objects Expert for ServiceCenter provides a powerful, open and flexible solution to help companies get more value from their HP ServiceCenter implementations. Here are just a few examples of how Expert for ServiceCenter extends and enhances ServiceCenter's capabilities:

• Easily integrate federated multi-vendor data: Expert for ServiceCenter enhances any existing ServiceCenter CMDB implementation by delivering over 60 additional out-of-the-box federated integration points. And because Expert for ServiceCenter is based upon a truly federated data model which links to your trusted data sources in real-time, you can be assured that integrated data is accurate and up-to-date. In fact, Expert for ServiceCenter provides fully bi-directional API-level integration, so users can easily control HP and non-HP applications from a single pane of glass.
• Integrate real-time, state-driven data into your CMDB model: Expert for ServiceCenter provides you with the flexibility to integrate and reconcile real-time availability, performance, SLA compliance, or any event or business information data source with your existing CMDB enabling users to get instant answers to critical questions about service quality and operational health of individual CI's or your overall IT infrastructure.
• Fully customizable role-based dashboard visualization: Visualization with Expert for ServiceCenter is through an easily customized role-based dashboard interface that gives you the power and flexibility to create an intuitive and interactive service-based user interface – both for IT and business users alike.
• Built-in advanced analytics: With Expert for ServiceCenter's integrated analytics, both service support and service delivery benefit because they each get easy answers to the complex questions they need answered to efficiently and effectively execute their responsibilities. Expert for ServiceCenter gives users instant access to real-time state-driven analytics such as planned or unplanned change impact, IT outage root-cause, problems with changes, failed changes, or even change collisions.

Managed Objects Expert for ServiceCenter is a complete software and services package that combines the Managed Objects Server plus two integration adapters – one for ServiceCenter, and one for the federated data source of your choice. In addition, Expert for ServiceCenter comes with professional services so customers can rest assured of accurate integrations and dashboard views that are custom-tailored to the precise needs of Expert for ServiceCenter users.

Imagine, in just 15 days, your IT operations teams can be measurably more effective.

With Managed Objects Expert for ServiceCenter, both service support and service delivery organizations significantly enhance their ServiceCenter CMDB's capabilities. Through pervasive multi-vendor integration, advanced analytics, and intuitive real-time service views, the CMDB can become a rich, dynamic, and living source of IT information.

With Expert for ServiceCenter, IT organizations get real-time answers to real-life questions about their IT environment. Understanding how IT changes affect each other or whether unplanned changes have occurred and impacted IT operations are just a few examples of the analytical power provided by Expert for ServiceCenter.

* ServiceCenter is a trademark of HP Inc.